• Refund policy

Refund policy

Please read carefully before making a purchase. By placing an order, you agree to these terms.

Last updated: 07/03/2026

This policy applies to purchases made on hellojune.in for delivery within India.

1. Return eligibility

Return or exchange requests must be submitted within 7 calendar days of delivery. For orders delivered separately, the window applies to each item’s delivery date.

Items must be:

  • Unused, unwashed and unaltered.

  • Returned with original tags and all accompanying accessories.

  • Free from stains, odours, makeup, perfume and customer-caused damage.

  • Securely packed for collection.

Requests submitted after seven days are not accepted for size, fit or change-of-mind reasons. Requests submitted on time remain valid if our courier delays collection.

2. How to submit a request

  1. Visit the Return / Exchange section on our website.

  2. Enter your order details.

  3. Select the items and reason for your request.

  4. Choose your replacement size or item, if requesting an exchange.

  5. Submit the request and keep the confirmation number.

Please wait for approval and shipping instructions before sending any item. Requests via phone, email, Instagram DMs, or WhatsApp will not be accepted.

3. Returns for Refund

Eligible refunds for returns are issued back to source for online payment and as Hello June store credit for Cash on Delivery (COD) orders.

  • Credit equals the amount paid for the returned item, including applicable item taxes and after discounts.

  • A ₹100 pickup fee per return request is deducted when we arrange a collection.

  • Original shipping and COD charges are not refundable.

  • The ₹100 pickup fee does not apply to approved returns you ship at your own expense.

Payments made partly with store credit are refunded to the respective payment methods in the corresponding amounts.

Money-back refunds are available for the cases listed under Product and delivery problems below.

4. Exchanges

One exchange is allowed per order, subject to availability and inspection.

  • The first exchange pickup is free.

  • Any price difference for a higher-value item must be paid before dispatch.

  • COD is not available for this additional payment.

  • For an approved lower-value exchange, the balance is issued as store credit.

  • If your requested replacement is unavailable, you may choose another available item or store credit.

Replacement stock is confirmed when the exchange is processed. Replacements are dispatched after inspection and receipt of any additional payment.

Exchanged items and purchases made using store credit are not eligible for further change-of-mind returns. Purchases made using store credit may be exchanged once.

5. Cash on Delivery (COD) partial payment

COD orders valued between ₹5,000 and ₹10,000 require an advance partial payment of ₹200 at checkout. This amount is adjusted against the final invoice payable upon delivery. Advance partial payments are non-refundable in the event of delivery refusal or unaccepted shipments.

6. Pickup arrangements

We aim to arrange pickup within 2 working days of approving your request. Collection dates depend on your location and courier availability.

Please keep the parcel ready, provide accurate contact details and respond to the courier’s calls or messages.

Contact help@hellojune.in if you receive no pickup update within two working days of approval.

7. Delayed or failed pickups

The courier may make up to 3 pickup attempts.

A pickup may fail if:

  • You cannot be reached or are unavailable.

  • Your address, phone number or pincode is incorrect.

  • The parcel is not ready for collection.

After a failed attempt, contact the courier or our support team to reschedule.

After three unsuccessful attempts, the pickup booking may be closed. Contact us to arrange another pickup or approved self-shipping. Any additional charge will be confirmed beforehand.

If a pickup is marked as attempted without a visit or call, report it to us. Courier errors will not cancel an otherwise eligible return.

8. Proof of collection and incorrect tracking

Hand over your parcel only to the courier assigned to your approved return. Keep any available:

  • Pickup receipt or tracking number.

  • SMS or WhatsApp pickup confirmation.

  • Screenshot of the courier’s details.

  • Pickup date, time and executive’s phone number.

  • Photograph of the packed parcel.

If the parcel has been collected but tracking remains unchanged or shows “cancelled”, contact us promptly, preferably within 24 hours. Send your order number and available collection details.

You may share a relevant call recording if you already have one and are permitted to share it. Recording calls is not required.

9. Self-shipping

If pickup is unavailable in your area, contact us for the return address and approval before shipping.

  • Use a trackable courier.

  • Pack the items securely.

  • Include your order and return-request numbers.

  • Share the tracking number and keep the dispatch receipt.

You pay the shipping cost for size, fit or change-of-mind returns. For an incorrect or faulty item, we will confirm the shipping or reimbursement arrangement beforehand.

Returns sent through your chosen courier are processed after receipt and inspection. If the parcel is lost in transit, you will need to raise a claim with that courier; we will provide available supporting records.

10. Inspection and rejected returns

We aim to inspect returns within 3 working days of receipt. Pickup does not confirm acceptance.

Items may be rejected if they do not meet the return conditions, differ from the approved item, or are missing tags or components.

If your return is rejected, we will share the reason and supporting details. You may request a review. Any cost of returning the item to you will be confirmed before dispatch.

11. Processing time

Approved store credits and eligible money refunds are issued or initiated within 7 working days of receiving the return.

We will notify you of the amount and any deductions. If further checks are needed, we will explain the issue and provide an updated timeline.

Bank refunds may take additional time to appear. Contact us with your return-request number if the stated timeline has passed.

12. Store credit terms

  • Store credit is valid for 12 months from issue.

  • It can be used only on hellojune.in.

  • Unused balances remain available until expiry.

  • Any amount above your balance must be paid using an available prepaid method.

  • Store credit cannot be used with COD.

  • Credit issued for change-of-mind returns cannot be converted to cash or a bank refund.

Your credit confirmation will include the amount, expiry date and instructions for use.

13. Product and delivery problems

For a damaged, faulty, incorrect or missing item, email help@hellojune.in promptly with your order number, a description and available photographs. An unboxing video is strictly required for all damage claims.

Once the issue is verified, we will arrange a refund or, if you prefer, a replacement and cover necessary return costs. These cases are handled separately from the seven-day change-of-mind conditions..

If we cannot fulfil your order, we will refund the unfulfilled amount.

14. Sale and promotional items

Customised items and items clearly marked Final Sale or non-returnable before purchase are not eligible for size, fit or change-of-mind returns or exchanges.

Bundle and free-product offers follow the return conditions displayed with the offer. Any required return of accompanying products or adjustment to the credit amount will follow those terms.

15. Support and complaints

Customer support: help@hellojune.in
Phone: 8189986996
Support hours: Monday to Friday, 9 AM to 6 PM 

Complaints are acknowledged within 48 hours and resolved within 14 days.

Working days are Monday to Friday, excluding public holidays at our fulfilment location.

This policy applies to orders placed from the effective date above. Earlier purchases follow the policy in place when ordered.