Dry Clean Recommended for best results.

Machine Wash on gentle cycle with cold water and mild detergent if needed.

Do Not Bleach or use harsh chemicals.

Line Dry in shade.

Avoid Wringing; reshape gently when damp.

Ironing: Use low heat; for silk, place a muslin cloth or paper between the iron and fabric, or opt for steam.

Return & Exchange Policy

Please read this before making a purchase. By placing an order, you agree to these terms.

Last updated: 12/12/2025

1. Eligibility & General Rules

• Timeframe: Requests must be raised within 7 days of delivery.
  
• Condition: Items must be unused, unworn, unwashed, and undamaged. They must be returned in original packaging with all tags intact.
  
• Smell & Stains: Any item with odours (perfume/sweat) or stains (makeup/deodorant) will be rejected.
  
• International Orders: Returns and exchanges are not available for international orders. All international sales are final.
  

2. Refunds (Store Credit Only)

• No Bank Refunds: We do not offer refunds to original payment sources (bank/card/UPI).
  
• Store Credit: Refunds are issued strictly as Store Credit (coupon code).
  
• Value: The credit amount will be the value of the returned item minus shipping and/or reverse pickup fees.
  
• Validity: Store credits are valid for 1 Year from the date of issue.
  
• COD Orders: Store credit cannot be applied to future Cash on Delivery orders.

3. Exchange Policy

Exchanges are allowed once per order for the following reasons only:

1. Size issues.
   
2. Wrong product received.
   
3. Damaged product received (reported within 24 hours with video proof).

• Value: Exchange items must be of equal or higher value.
  
• Availability: If the requested size is out of stock, we will issue Store Credit instead.
  

4. Quality Check (QC) & Damages

• The Process: All returns undergo a quality check at our facility. If an item shows signs of wear, damage, or poor hygiene, the return will be refused.
  
• Damaged on Arrival: If you receive a damaged product, you must provide an unboxing video showing the package being opened. This must be reported within 24 hours of delivery. Without this video, damage claims cannot be processed.
  

5. Shipping & Reverse Pickup

• For Exchanges: Reverse pickup is Free.
  
• For Returns: A flat fee of ₹100 will be deducted from your Store Credit refund amount.
  
• Pickup Failures: If a pickup fails, report it to us within 10 days or the request will be cancelled.
  
• Self-Shipment: If reverse pickup isn't available in your pin code, you must ship the return to us at your own cost.
  
  Address: Crimson Clothing, 1/5 West Street, Kethanur, Savadipalayam, Coimbatore - 641671.
  
  Note: Share the tracking number immediately. We are not responsible for lost packages without tracking.
  

6. Non-Returnable Items

The following are Final Sale and cannot be returned or exchanged:

• Items bought during special sales.
• Items bought with free product offers.
• Customised or altered items.
  

How to Request

All requests must be raised via the Return/Exchange page on our website. Requests sent via email, Instagram DMs, or WhatsApp will not be accepted.

Country Of Origin: India

Manufactured and Marketed by:
Crimson Clothing
1/5 West Street, Kethanur, Coimbatore - 641671